Privacy Policy

1. Introduction

Scope of Policy

This Privacy Policy ("Policy") governs the collection, use, processing, storage, and disclosure of personal information ("Personal Data") provided by all users, including vendors, clients, and visitors ("Users"), through the use of ("the App"). This Policy applies to all services, features, and functionalities offered within the App, including but not limited to:

User registration and authentication.
Vendor uploads, including product images, inventory, and descriptions.
Communication and transactions between vendors and clients.
The use of search, pricing, inventory, delivery, and rating functionalities.

The Policy is established in accordance with the applicable laws of the Kingdom of Bahrain, including but not limited to:

Personal Data Protection Law (Law No. 30 of 2018)
Electronic Transactions Law (Law No. 54 of 2018)
Combating Money Laundering and Terrorism Financing Law (Law No. 4 of 2001)

By accessing or using the App, Users expressly agree to the terms outlined in this Policy. This Policy also extends to any associated systems, third-party services, or technologies integrated into the App for purposes such as payment processing, data analytics, or marketing, ensuring compliance with Bahraini legal standards.
Any exceptions to or limitations of this Policy will be explicitly communicated, and where applicable, Users may be required to provide explicit consent. Use of the App constitutes acceptance of this Policy and any updates or amendments made in accordance with applicable laws.
For questions or concerns about this Policy, please contact us at our email address.

2. Definitions

Personal Data

For the purposes of this Privacy Policy, "Personal Data" refers to any information that identifies, relates to, or can be reasonably used to identify an individual or entity directly or indirectly. This includes, but is not limited to, the following categories of information collected through ("the App"):

User Identification Data
- Full name, title, and other identifying details provided during registration or use of the App.
CPR Data:

For the purposes of this Privacy Policy, "CPR Data" refers to any information extracted from the Central Population Register (CPR) identification card, including but not limited to: Full name, Date of birth, National ID number, Address details, Photograph, Expiry date.
This data is treated as Personal Data under this Policy and is collected, stored, and processed securely.

Contact Information
- Phone numbers, email addresses, delivery addresses, or other contact details required for communication or service fulfillment.
Vendor-Specific Data
- Commercial Registration (CR) numbers, business names, and other relevant details required for vendor registration and verification.
Transaction Data
- Records of orders, invoices, delivery details, and any discussions or negotiations related to purchases or service agreements.
Device and Technical Information
- IP addresses, browser type, operating system, device type, and other technical data collected automatically for security, troubleshooting, or analytical purposes.
Behavioral Data
- Search history, app usage patterns, preferences, and interactions within the App to enhance user experience and improve services.
Uploaded Content
- Images, product or service descriptions, inventory details, and other media or text uploaded by vendors or clients through the App.

Special Categories of Data
The App does not intentionally collect or process sensitive data, such as racial or ethnic origin, political opinions, religious beliefs, health information, or criminal records, unless explicitly required by Bahraini law or agreed upon by the User with prior consent.
Exclusions
Payment details, such as credit card or bank information, are processed directly by third-party service providers compliant with international security standards and are not stored or accessible by the App.

Users

For the purposes of this Policy, "Users" refers to any individual or entity that accesses, interacts with, or utilizes the features and services provided by the App. Users are categorized as follows:

Vendors
- Businesses or individuals registered on the App, providing products or services for sale.
- Vendors are required to register using their Commercial Registration (CR) number or equivalent legal documentation in their respective jurisdiction.
Clients
- Individuals or businesses purchasing products or services through the App.
- Clients may include repeat buyers, one-time users, or businesses seeking vendor services.
General App Users
- Any individual or entity accessing the App, including but not limited to browsing, searching for products or vendors, or interacting with publicly available features.
- This category may also include individuals using the App without registering or making transactions.

By using the App, all Users agree to adhere to the terms of this Policy, applicable laws, and any additional agreements governing their specific interactions or transactions within the App. For any clarifications, refer to the contact details provided in the Company Information section.

3. Data Collection

Information Collected from Vendors:

Registration Data

Registration Data refers to the information required from Users, specifically Vendors, to register and operate within the App. This data is essential for verifying the legitimacy of Vendors and ensuring compliance with applicable laws and regulations. Registration Data includes, but is not limited to, the following:

Commercial Registration (CR) Numbers
- The official CR number issued by the relevant government authority, confirming the Vendor's legal status and ability to conduct business.
Business Name
- The registered name of the Vendor's business entity, as documented in official records.
Contact Information
- Essential details such as phone numbers, email addresses, and business addresses, required for communication and transactional purposes.
Authorized Representative Details
- Information about the individual registering the Vendor account, including their name, designation, and contact details, if applicable.
Other Relevant Business Details
- Any additional information required to verify the Vendor’s identity and compliance, such as business type, tax registration numbers, or proof of ownership.

All Registration Data provided by Vendors is subject to verification and must be accurate, complete, and up to date. Failure to provide accurate information may result in suspension or termination of access to the App. This data will be processed in accordance with this Policy and applicable laws.

Uploaded Content

Uploaded Content refers to all materials submitted by Vendors to the App for the purpose of listing and selling their products or services. This includes, but is not limited to, the following:

Product Images
- High-quality visuals showcasing the Vendor's products, which must accurately represent the listed items.
Product Descriptions
- Detailed information about each product or service, including features, specifications, and any relevant usage instructions.
Pricing Information
- Clear and accurate pricing for products or services, including any applicable discounts, offers, or promotional rates.
Inventory Details
- Information about stock levels, availability, and delivery timelines to ensure accurate and timely transactions.
Additional Content
- Any other materials uploaded by the Vendor to enhance their listings, such as certifications, warranties, or promotional videos.

Content Requirements and Responsibilities:

Vendors are solely responsible for ensuring that Uploaded Content complies with applicable laws, including intellectual property and consumer protection regulations.
Uploaded Content must not contain false, misleading, or inappropriate material, including but not limited to prohibited items such as drugs, illegal substances, or content promoting money laundering activities.
The App reserves the right to review, modify, or remove Uploaded Content that violates these standards or is otherwise deemed inappropriate.

Use of Uploaded Content:

By submitting Uploaded Content, Vendors grant the App a non-exclusive, royalty-free, worldwide license to use, display, and promote such content within the App and in associated marketing materials, provided it does not harm the Vendor’s reputation or business.

All Uploaded Content is subject to the terms of this Policy and the App's Terms and Conditions, as referenced in the Company Information section.

Information Collected from Clients/Users:

Personal Information

Personal Information refers to data collected from Users, specifically Clients, during the use of the App to facilitate transactions, communication, and service delivery. This includes, but is not limited to, the following categories:

Names
- Full legal names provided during registration or order placement for identification purposes.
CPR ID Card Scanning:

Clients may be required to scan or upload their CPR ID cards for identity verification, legal compliance, and fraud prevention purposes. The data collected will include information visible on the CPR ID and any associated verification results.

Delivery Addresses
- Specific locations where purchased products or services are to be delivered.
Contact Numbers
- Phone numbers used for communication regarding order updates, delivery coordination, and customer support.
Email Addresses
- Email addresses provided for account registration, order confirmations, and communication of relevant updates or promotional content.

Usage and Storage

Personal Information is used solely to fulfill the purposes for which it is provided, including facilitating transactions, ensuring delivery accuracy, and maintaining effective communication.
Purpose of CPR Data Collection: To verify client identity for security and regulatory compliance. To prevent fraud and unauthorized access. To facilitate service personalization and improve delivery accuracy. To meet legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
Data is stored securely and accessed only by authorized personnel or systems for legitimate operational purposes, in accordance with applicable laws and this Policy.
CPR Data will be encrypted during transmission and securely stored in compliance with Bahrain's Personal Data Protection Law. Access will be restricted to authorized personnel only.

User Responsibilities

Clients are responsible for providing accurate and up-to-date Personal Information. Any discrepancies or errors in the provided information may result in service delays or delivery failures.

Disclosure

Personal Information will be shared only with Vendors as necessary to fulfill orders or provide services. Vendors are required to handle this data in compliance with this Policy and applicable laws.

For more details on how Personal Information is protected and processed, refer to the Security Measures section of this Policy.

Usage Data

Usage Data refers to information collected automatically as Users interact with the App. This data is used to enhance functionality, improve user experience, and support operational needs. Usage Data includes, but is not limited to, the following:

Search History
- Records of search queries conducted within the App, including product categories, keywords, and filters used.
Preferences
- User-selected options such as preferred categories, price ranges, or delivery methods, stored to personalize the App experience.
Interaction Data
- Information on how Users interact with features in the App, including viewed items, added to cart, saved to favorites, or purchased products.
Device and Technical Data
- Automatically collected information such as operating system, browser type, app version, and connection type, which aids in troubleshooting and analytics.

Purpose of Usage Data Collection

To personalize content and recommendations based on User activity and preferences.
To improve the performance, functionality, and usability of the App.
To generate aggregated analytics for business insights and app optimization.

Retention and Security

Usage Data is stored securely and used in aggregated or anonymized form wherever possible to protect User privacy.
Individual Usage Data is retained only for as long as necessary to fulfill the purposes outlined or comply with legal obligations.

Consent and Control

Users consent to the collection of Usage Data by using the App. Certain features, such as disabling cookies or tracking, may allow Users to limit the collection of specific types of Usage Data.
Clients will provide explicit consent prior to CPR data collection.

For additional details regarding the collection, storage, and processing of Usage Data, refer to the Data Security section of this Policy.

Automatic Data Collection:

Automatic Data Collection
Automatic Data Collection refers to the information gathered from Users’ devices during their interaction with the App, without the need for manual input. This includes, but is not limited to, the following:

Device Information
- Details such as device type, operating system, browser type, app version, screen resolution, and hardware specifications, collected to optimize performance and compatibility.
IP Addresses
- Internet Protocol (IP) addresses logged to determine geographic location, enhance security, and prevent fraudulent activities.
Cookies and Similar Technologies
- Small data files stored on Users’ devices to remember preferences, enable session continuity, and enhance user experience. These may include:
  - Session Cookies: Temporary cookies that expire after a session ends.
  - Persistent Cookies: Cookies that remain on the User's device until manually deleted or expired.
  - Third-Party Cookies: Cookies from external service providers integrated into the App, such as analytics or advertising platforms.
Tracking Technologies
- Tools such as pixels, beacons, or tags used to monitor interactions, track user behavior, and measure app performance.

Purpose of Automatic Data Collection

To provide a seamless and personalized App experience by remembering preferences and settings.
To monitor and improve App functionality, security, and performance.
To analyze user trends and generate aggregated insights for business decisions.

User Control and Consent

Users will be informed about the use of cookies and tracking technologies during their first interaction with the App.
Most browsers and devices allow Users to manage or disable cookies and tracking technologies, though doing so may limit some App functionalities.

Retention and Security

Automatically collected data is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this Policy or comply with legal obligations.
Data is anonymized or aggregated wherever possible to minimize privacy risks.

For further details, refer to the Data Security and Retention sections of this Policy.

4. Legal Basis for Data Processing

Consent

By accessing, using, or interacting with the App, all Users expressly acknowledge and consent to the collection, processing, storage, and use of their data as described in this Privacy Policy. This consent is applicable to all categories of Users, including Vendors, Clients, and General App Users.

Nature of Consent
- Users agree to the terms of this Policy as a condition for using the App and its features.
- Consent includes, but is not limited to, the collection of Personal Data, Usage Data, and Automatic Data as outlined in the respective sections of this Policy.
- Clients will provide explicit consent prior to CPR data collection.
Explicit Consent for Specific Features
- Certain App features may require additional or explicit consent, such as enabling location services, accepting cookies, or agreeing to marketing communications. Users will have the option to grant or deny such consent when prompted.
Withdrawal of Consent
- Users may withdraw their consent at any time by ceasing to use the App and contacting the details provided in the Company Information section for data deletion or account deactivation. However, withdrawal of consent may limit access to certain features or functionalities.
Age Restrictions
- By using the App, Users confirm they are of legal age to consent to the collection and processing of their data under the laws of their jurisdiction. Minors must have parental or guardian consent to use the App, in accordance with applicable laws in the Kingdom of Bahrain.
Third-Party Services
- Consent also applies to the use of third-party services integrated into the App, such as payment processors or analytics providers, as necessary for the operation of the App.

By continuing to use the App, Users affirm their understanding and acceptance of this Policy and its terms. Users are encouraged to review the Policy periodically for updates, as continued use of the App signifies consent to any revised terms.

Contractual Necessity

The collection and processing of certain data are essential for the performance and fulfillment of contractual obligations between the App and its Users, including Vendors and Clients. This legal basis applies to all data necessary to facilitate transactions, provide services, and ensure compliance with the agreements established within the App.

Purpose of Data Processing
- To enable Vendors to register, upload content, and manage their product or service listings.
- To allow Clients to browse, search, and place orders for products or services.
- To facilitate communication between Vendors and Clients regarding transactions, delivery, or any necessary negotiations.
- To process and manage orders, including payment facilitation (through third-party providers) and delivery coordination.
- Ensuring compliance with terms of service and secure transactions.
Categories of Data Processed
- Vendor Data: Including registration details, product information, and communication records.
- Client Data: Including personal details, delivery information, and purchase history.
- Transaction Data: Records of orders, payments (via third-party providers), and associated communications.
Legal and Operational Obligations
- The processing of this data is required to fulfill the terms of service agreed upon by Vendors and Clients upon their registration or use of the App.
- Data processing is performed in compliance with Bahraini regulations, including those pertaining to consumer protection, commercial law, and electronic transactions.
- Meeting AML, KYC, and other regulatory requirements.
User Responsibilities
- Users are required to provide accurate and complete information necessary to fulfill contractual obligations.
- Vendors must ensure compliance with applicable laws, including those governing the sale and distribution of products or services.
Data Retention
- Data processed under contractual necessity will be retained for as long as required to fulfill contractual obligations or comply with applicable legal retention periods.

By using the App, Vendors and Clients agree that their data will be processed as necessary to perform and enforce contracts established through the App, in accordance with this Policy and applicable legal standards.

Legal Obligations

The collection, processing, and storage of data through the App are conducted to ensure compliance with all applicable laws and regulations, particularly those of the Kingdom of Bahrain. These obligations form a legal basis for processing User data and include adherence to the following:

Applicable Laws and Regulations
- Personal Data Protection Law (Law No. 30 of 2018): Ensuring the secure and lawful handling of Users’ personal information.
- Electronic Transactions Law (Law No. 54 of 2018): Governing the legality and validity of electronic communications and transactions.
- Combating Money Laundering and Terrorism Financing Law (Law No. 4 of 2001): Monitoring transactions and preventing unlawful activities.
- Consumer Protection Laws: Safeguarding the rights and interests of Clients in commercial transactions.
Data Processed for Legal Compliance
- Identification Data: Such as CR numbers and business details for Vendors to ensure lawful business operations.
- Transaction Records: Maintained for audit purposes and to comply with financial and anti-money laundering requirements.
- Communications and Logs: Retained to resolve disputes, meet regulatory reporting obligations, or respond to lawful requests from authorities.
Obligations Towards Users
- Ensuring the transparency of data practices and upholding Users’ rights under applicable laws.
- Providing mechanisms for Users to access, correct, or delete their personal information in compliance with legal requirements.
Cooperation with Authorities
- Sharing data with regulatory or law enforcement authorities upon receiving valid legal requests or as required by law.
- Implementing measures to prevent misuse of the App for unlawful purposes, including monitoring for activities related to money laundering, fraud, or the sale of prohibited items.
Data Retention for Legal Purposes
- Retaining data for the duration specified by Bahraini law to fulfill statutory and regulatory obligations.

By using the App, Users acknowledge and accept that their data may be processed to meet the legal obligations outlined above, in strict compliance with Bahraini laws and regulations. For any inquiries about these obligations, refer to the contact information provided in the Company Information section.

5. Use of Collected Data

Service Provision

The App processes data to facilitate the seamless provision of services between Vendors and Clients. This includes enabling transactions, coordinating deliveries, and ensuring effective communication. The processing of such data is integral to the functionality and purpose of the App.

Facilitating Transactions
- Order Placement: Collecting and processing Client data such as name, delivery address, and contact details to enable order confirmation and fulfillment.
- Vendor Listings: Allowing Vendors to upload product or service details, including images, descriptions, and prices, for Clients to browse and purchase.
- Payment Integration: Facilitating secure payment transactions through third-party providers, without storing payment information on the App.
Delivery Coordination
- Delivery Details: Sharing necessary delivery information (e.g., address, contact number) with Vendors to ensure accurate and timely order fulfillment.
- Delivery Policies: Vendors are responsible for defining and adhering to their individual delivery terms and timelines.
Communication Between Parties
- Order Discussions: Enabling direct communication between Vendors and Clients for queries, customization, or negotiations related to orders.
- Notifications: Providing automated updates on order status, including confirmation, processing, and delivery notifications.
Data Processing for Service Provision
- Vendor Data: Collected and shared as needed to verify listings and fulfill Client orders.
- Client Data: Processed to complete transactions, coordinate deliveries, and provide support.
Responsibilities
- Vendors are responsible for accurately describing their products, setting clear terms for delivery and returns, and ensuring compliance with applicable laws.
- Clients are responsible for providing accurate delivery and contact details and adhering to any Vendor-specific terms.
Limitations
- The App serves as a platform facilitating interactions and transactions but does not directly participate in or guarantee the quality or legality of Vendor products or services.
- Any disputes arising from transactions or deliveries must be resolved directly between Vendors and Clients, in accordance with the Terms and Conditions of the App.

By using the App, Vendors and Clients agree to the processing of their data for the purpose of providing the services described above, ensuring efficient and lawful interactions within the platform.

Advertising and Marketing:

In-App Promotions

The App utilizes User data to display personalized advertisements and promotions tailored to enhance the User experience and relevance of in-app content. This data-driven approach ensures that Users receive information and offers that align with their preferences and interactions.

Data Used for Personalization
- Search History: To recommend products, services, or categories of interest.
- Preferences and Behavior: Based on past interactions, purchases, or saved items within the App.
- Geolocation Data: When applicable, to display location-specific promotions or offers.
Purpose of In-App Promotions
- To provide Users with targeted advertisements relevant to their interests and needs.
- To support Vendors by showcasing their products or services to the right audience.
- To enhance the overall User experience by minimizing irrelevant or generic ads.
Types of Promotions
- Sponsored Listings: Highlighting specific Vendor products or services at the top of search results or category pages.
- Personalized Offers: Displaying promotions or discounts tailored to individual User activity.
- Featured Recommendations: Suggesting items based on trends or User preferences.
User Consent and Control
- By using the App, Users consent to the use of their data for personalized advertising as outlined in the Consent section of this Policy.
- Users may opt out of receiving certain personalized promotions through the App’s settings, though this may limit the relevance of displayed advertisements.
Data Security and Privacy
- Personal data used for in-app promotions is processed securely and is not shared with third-party advertisers without explicit User consent.
- Data used for personalized advertisements is anonymized or aggregated where possible to minimize privacy risks.
Limitations and Vendor Responsibility
- Vendors promoting products through the App are responsible for ensuring the accuracy and legality of their advertisements.
- The App reserves the right to review and remove promotions that violate its policies or applicable laws.

In-app promotions are designed to provide value to both Users and Vendors while maintaining compliance with applicable data protection laws and respecting User privacy. For further details or concerns, refer to the contact information in the Company Information section.

Third-Party Advertising

The App may engage with third-party advertisers to enhance its services or provide additional promotional opportunities. However, the privacy of Users is a top priority, and data sharing with third-party advertisers is subject to strict limitations and controls.

Data Sharing Policy
- User data will not be shared with third-party advertisers without the explicit and informed consent of the User.
- In cases where consent is granted, only the minimum necessary data will be shared to fulfill the specific advertising purpose.
- CPR Data may be shared with third-party service providers only for verification and compliance purposes, ensuring adherence to data protection standards. Any such sharing will be disclosed to the client.
Purpose of Third-Party Advertising
- To deliver relevant advertisements or promotional content through third-party platforms or services.
- To support Vendors by expanding their reach through third-party advertising channels.
User Consent and Control
- Consent for third-party advertising will be requested explicitly at the time of data collection or before the data is shared.
- Users can opt out of third-party advertising at any time through the App’s settings, subject to applicable terms.
Data Security
- All third-party advertisers are required to comply with applicable data protection laws and implement strict security measures to protect shared data.
- The App ensures that any data shared with third-party advertisers is anonymized or aggregated wherever possible to minimize privacy risks.
Transparency and Accountability
- The App will maintain transparency about its relationships with third-party advertisers and provide Users with clear information on how their data is used.
- Third-party advertisers are responsible for adhering to all applicable laws and the terms agreed upon with the App regarding the use of shared data.
Exclusions
- The App does not sell or disclose User data to third-party advertisers for purposes unrelated to the functionality or services of the App.

By using the App, Users agree to the terms outlined above. No data will be shared with third-party advertisers without explicit User consent, ensuring compliance with applicable laws and respect for User privacy. For more information, refer to the contact details provided in the Company Information section.

Improvement of Services

The App processes User data to analyze performance, identify areas for enhancement, and develop new features to improve functionality and the overall User experience. This data-driven approach ensures that the App continues to meet the needs of its Users effectively and efficiently.

Data Used for Service Improvement
- Usage Data: Includes search history, preferences, and interaction patterns within the App.
- Feedback and Support Queries: Information provided by Users through reviews, ratings, or customer support interactions.
- Technical Data: Device information, error logs, and connection details to identify and resolve technical issues.
Purpose of Data Analysis
- To optimize app performance and ensure compatibility with various devices and operating systems.
- To personalize features and recommendations based on User preferences and behavior.
- To identify and address common issues, improving stability and reducing downtime.
- To design and implement new functionalities or updates that enhance User satisfaction.
Methods of Analysis
- Aggregated and anonymized data is used wherever possible to protect User privacy while identifying trends and insights.
- Advanced analytics tools may be employed to generate reports and inform decision-making processes.
User Privacy and Data Protection
- All data used for service improvement is processed securely and in compliance with applicable laws.
- Personal Data is not used for service improvement without explicit User consent where legally required.
Retention of Analyzed Data
- Data collected for service improvement is retained only for as long as necessary to achieve the specified objectives or comply with legal obligations.
Transparency and Updates
- Users will be notified of significant changes or new features implemented based on analyzed data.
- Feedback from Users will be actively sought to ensure ongoing improvement aligns with User needs.

By using the App, Users acknowledge and agree to the processing of their data for the purpose of improving the services provided, as outlined in this Policy. For further inquiries or feedback, refer to the contact information in the Company Information section.

Legal Compliance

The App is committed to adhering to all applicable laws and regulations, including those pertaining to anti-money laundering (AML), anti-drug policies, and other legal requirements within the Kingdom of Bahrain. These compliance measures are implemented to ensure the lawful and ethical operation of the platform.

Adherence to AML Regulations
- Monitoring Transactions: Transaction data is reviewed to identify and report suspicious activity in compliance with the Combating Money Laundering and Terrorism Financing Law (Law No. 4 of 2001).
- Client verification: Clients or users are required to provide a valid CPR copy during registration.
- Vendor Verification: Vendors are required to provide valid Commercial Registration (CR) numbers and other necessary documentation to ensure legitimacy.
- Transaction Limits and Flags: Transactions exceeding predefined thresholds may be flagged for further review as required by law.
Compliance with Anti-Drug Policies
- Prohibited Items: The sale or promotion of illegal drugs or controlled substances is strictly prohibited on the App.
- Content Monitoring: Uploaded Content, including product listings, is routinely reviewed to ensure compliance with these policies.
- Reporting Violations: Any violations or suspected illegal activities are reported to the appropriate authorities.
Other Legal Requirements
- Consumer Protection Laws: Ensuring fair practices, accurate product descriptions, and transparent Vendor policies to safeguard Clients' rights.
- Electronic Transactions Law (Law No. 54 of 2018): Maintaining compliance with laws governing digital platforms and online transactions.
- Data Protection: Adhering to the Personal Data Protection Law (Law No. 30 of 2018) for the lawful collection, processing, and storage of User data.
Vendor and User Responsibilities
- Vendors and Users must comply with applicable laws, including AML and anti-drug regulations, while using the App.
- Vendors are prohibited from engaging in activities that violate Bahraini laws, including the sale of illegal items or services.
Data Sharing with Authorities
- Transaction and User data may be disclosed to government or regulatory authorities in response to valid legal requests or as required by law.
- The App cooperates fully with law enforcement to investigate and prevent illegal activities.
- CPR Data may be disclosed to government authorities or law enforcement upon valid legal requests or as mandated by law.
Penalties for Non-Compliance
- Vendors or Users found in violation of these policies may face immediate suspension or termination of access to the App.
- Legal action may be pursued in cases of serious violations, including reporting to Bahraini authorities.

By using the App, Vendors and Users agree to comply with all applicable laws and regulations. The App reserves the right to update its policies and procedures to reflect changes in legal requirements. For more information, refer to the contact details in the Company Information section.

6. Data Sharing and Disclosure

With Vendors

To facilitate order fulfillment and ensure seamless transactions, the App shares necessary Client information with Vendors upon order placement. This data sharing is conducted in compliance with applicable laws and is limited to the minimum required for Vendors to fulfill their obligations.

Information Shared with Vendors
- Delivery Information: Client’s delivery address to ensure accurate and timely product or service delivery.
- Contact Information: Client’s phone number and/or email address to coordinate delivery or address any queries regarding the order.
- Order Details: Specific information about the purchased product or service, including quantity, size, or customization preferences, if applicable.
Purpose of Sharing Information
- To enable Vendors to process and deliver orders efficiently.
- To allow direct communication between Vendors and Clients when necessary for order fulfillment, such as confirming delivery details or resolving issues.
Vendor Responsibilities
- Vendors are required to use the shared Client information solely for the purpose of fulfilling orders.
- Vendors must comply with all applicable data protection laws, including Bahrain’s Personal Data Protection Law (Law No. 30 of 2018).
- Vendors are prohibited from using Client information for unauthorized purposes, such as unsolicited marketing or data sharing with third parties.
Data Security
- The App ensures that data shared with Vendors is transmitted securely.
- Vendors are responsible for implementing appropriate measures to safeguard Client information from unauthorized access or misuse.
Limitations and Liability
- The App is not liable for any misuse of Client information by Vendors. Vendors bear sole responsibility for any violations of data protection laws or this Policy.
- Clients are encouraged to report any misuse of their information by Vendors to the App for investigation and appropriate action.

By placing an order through the App, Clients acknowledge and consent to the sharing of their delivery and contact information with Vendors solely for the purpose of processing and fulfilling their order. For more information, refer to the contact details provided in the Company Information section.

With Clients

To ensure transparency and facilitate seamless transactions, the App shares necessary Vendor information with Clients upon engagement or order placement. This sharing is conducted in compliance with applicable laws and is restricted to information essential for transaction completion.

Information Shared with Clients
- Vendor Name: The registered name of the Vendor as provided during registration.
- Contact Information: Vendor’s phone number and/or email address to enable direct communication for order inquiries or support.
- Business Details: Information about the Vendor's business, such as Commercial Registration (CR) number, if applicable and relevant to the transaction.
- Delivery Policies: Any Vendor-specific terms related to shipping, handling, or delivery timelines.
Purpose of Sharing Information
- To allow Clients to communicate directly with Vendors for queries, negotiations, or issues related to their orders.
- To provide Clients with the necessary details to track or verify the legitimacy of a Vendor.
Vendor Responsibilities
- Vendors are required to provide accurate and up-to-date business and contact information during registration.
- Vendors must respond promptly and professionally to Client inquiries and adhere to their stated delivery and service policies.
Data Security and Privacy
- The App ensures that only essential Vendor information is shared with Clients to protect Vendor privacy.
- Clients are prohibited from using Vendor information for unauthorized purposes, such as unsolicited marketing or data sharing.
Limitations and Liability
- The App is not responsible for any disputes arising between Clients and Vendors regarding the use of shared information.
- Clients and Vendors are encouraged to resolve such disputes directly, following the App’s Terms and Conditions.

By placing an order or engaging with a Vendor through the App, Clients acknowledge and consent to receiving Vendor information necessary for completing the transaction. For more information, refer to the contact details in the Company Information section.

Third-Party Service Providers

The App engages third-party service providers to facilitate essential operations, such as payment processing, data analytics, and other supporting services. These providers are selected based on their ability to comply with applicable data protection laws and maintain the highest standards of security and confidentiality.

Services Provided by Third Parties
- Payment Processing: Securely managing payment transactions without storing payment details within the App.
- Data Analytics: Analyzing aggregated User data to improve App functionality, optimize services, and enhance User experience.
- Hosting and Infrastructure: Providing servers, storage, and other technical support to ensure smooth operation of the App.
- Communication Services: Supporting notifications, email correspondence, or other communication-related functionalities.
Compliance with Data Protection Standards
- All third-party service providers must comply with Bahrain’s Personal Data Protection Law (Law No. 30 of 2018) and any other applicable regulations.
- Providers are contractually obligated to handle User data solely for the purposes specified by the App and to implement robust security measures to prevent unauthorized access or misuse.
Data Shared with Third Parties
- Payment Data: Shared directly with payment processors to complete transactions securely.
- Usage Data: Aggregated and anonymized data provided to analytics providers for service improvement.
- Technical Data: Shared with hosting providers to maintain and optimize system performance.
User Consent and Awareness
- By using the App, Users consent to the involvement of third-party service providers as necessary to facilitate App operations.
- Users are notified whenever their data is shared with third parties, where applicable, and can inquire about specific third-party engagements.
Liability and Oversight
- The App retains oversight of all third-party providers to ensure compliance with data protection standards.
- The App is not responsible for data breaches or misuse by third parties, provided they acted within the scope of their contractual obligations.
User Rights
- Users may request information about third-party service providers engaged by the App and the nature of data shared.

By using the App, Users acknowledge and agree to the involvement of third-party service providers for essential operations, subject to the terms outlined in this Policy. For further inquiries, refer to the contact details in the Company Information section.

Legal Requirements

The App is obligated to disclose User data to regulatory authorities or law enforcement agencies when required by law. Such disclosures are conducted in strict compliance with applicable legal frameworks, particularly those governing anti-money laundering (AML) and anti-drug regulations.

Circumstances Requiring Disclosure
- AML Compliance: Reporting suspicious transactions or activities as mandated by the Combating Money Laundering and Terrorism Financing Law (Law No. 4 of 2001).
- Anti-Drug Regulations: Sharing data related to suspected illegal activities involving controlled substances or prohibited goods.
- Other Legal Obligations: Disclosing data as required under Bahrain’s laws, such as court orders, regulatory inquiries, or enforcement of public safety measures.
Types of Data Disclosed
- Identification Data: Including names, CR numbers, and contact details to verify the identities of involved parties.
- Transaction Records: Details of orders, payments, and related communications.
- Usage Data: Logs of activity within the App, including search history or flagged interactions.
Safeguards for Data Disclosure
- Data is disclosed only when a valid legal request is received from a recognized authority.
- The App ensures that disclosures are limited to the minimum information necessary to fulfill legal requirements.
- Where permitted, Users will be notified of any legal requests involving their data.
Compliance with Bahraini Law
- All disclosures are conducted in alignment with Bahrain’s Personal Data Protection Law (Law No. 30 of 2018) and other applicable regulations.
- The App cooperates fully with local authorities to ensure adherence to AML, anti-drug, and other relevant laws.
Vendor and User Responsibilities
- Vendors and Users are required to comply with all legal obligations when using the App, including the prohibition of activities related to money laundering, drug trafficking, or other unlawful conduct.
Liability and Accountability
- The App is not liable for any legal consequences faced by Users or Vendors due to their involvement in illegal activities.

By using the App, Users and Vendors acknowledge and agree that their data may be disclosed to authorities in compliance with legal requirements. For further details or concerns, refer to the contact information provided in the Company Information section.

7. Data Security

Security Measures

The App implements robust technical and organizational measures to safeguard personal data from unauthorized access, alteration, disclosure, or destruction. These measures are designed to comply with applicable data protection laws, including Bahrain’s Personal Data Protection Law (Law No. 30 of 2018), and to ensure the confidentiality, integrity, and availability of User data.

Technical Measures
- Data Encryption: Personal data is encrypted during transmission (using protocols such as HTTPS) and storage to prevent unauthorized access.
- Access Controls: Multi-factor authentication, role-based access controls, and secure passwords are employed to limit access to data to authorized personnel only.
- Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems are in place to monitor and protect the App’s infrastructure from malicious activities.
- Secure Payment Processing: Payment information is handled exclusively by third-party providers compliant with PCI-DSS standards, ensuring secure transactions.
- Regular Security Updates: The App’s systems and software are routinely updated to address vulnerabilities and maintain the highest level of security.
Organizational Measures
- Employee Training: Staff with access to personal data are trained on data protection principles, cybersecurity, and the importance of confidentiality.
- Data Minimization: The App collects and retains only the data necessary for its operations, reducing the risk of exposure.
- Incident Response Plan: A comprehensive response plan is in place to address data breaches, including notifying affected Users and authorities as required by law.
- Vendor Agreements: Contracts with third-party service providers include strict data protection clauses to ensure compliance with security standards.
Data Retention and Disposal
- Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations.
- Secure data deletion methods are used when information is no longer required, ensuring that it cannot be recovered or misused.
User Responsibilities
- Users are responsible for safeguarding their account credentials and ensuring they use secure devices to access the App.
- Users should report any suspected unauthorized access to their accounts immediately.
Monitoring and Audits
- Regular security audits and vulnerability assessments are conducted to identify and address potential risks.
- Data access logs are maintained and reviewed periodically to detect and prevent unauthorized activities.
Limitations of Security Measures
- While the App employs industry-standard measures to protect data, no system is completely secure. Users acknowledge that they use the App at their own risk and that the App cannot guarantee absolute protection against all threats.

By using the App, Users consent to the implementation of these security measures to protect their personal data. For further inquiries or concerns about data security, refer to the contact information in the Company Information section.
Payment Information
To ensure secure and efficient transactions, the App relies on third-party payment service providers to handle all payment processing. These providers are carefully selected for their compliance with relevant security standards and legal requirements.

Third-Party Payment Providers
- All payments made through the App are processed exclusively by third-party vendors that comply with internationally recognized security standards, including PCI DSS (Payment Card Industry Data Security Standard).
- The App does not directly handle, store, or process any payment information, such as credit card numbers, bank account details, or transaction data.
Data Handling and Security
- Payment information entered by Users is transmitted directly to the third-party payment provider via secure and encrypted channels (e.g., SSL/TLS).
- The third-party providers implement robust security measures to prevent unauthorized access, fraud, or data breaches.
Responsibilities of Third-Party Providers
- Payment providers are contractually obligated to process transactions securely and comply with applicable data protection laws, including Bahrain’s Personal Data Protection Law (Law No. 30 of 2018).
- Any queries, disputes, or issues related to payment processing must be directed to the third-party provider in accordance with their terms and policies.
User Responsibilities
- Users are responsible for ensuring the accuracy of their payment details and safeguarding their financial information from unauthorized access.
- Users should familiarize themselves with the privacy policies and terms of use of the third-party payment providers used by the App.
Liability
- The App assumes no responsibility for errors, fraud, or breaches that occur within the third-party payment providers’ systems.
- Any disputes regarding payment transactions are subject to the terms and conditions of the third-party provider.

By using the App, Users acknowledge and agree that payment information will be handled exclusively by third-party vendors and that the App does not store or process such information. For further details, refer to the contact information in the Company Information section.

8. User Rights

Access and Correction

The App recognizes and respects Users’ rights to access and correct their personal data in compliance with Bahrain’s Personal Data Protection Law (Law No. 30 of 2018). These rights ensure transparency and empower Users to maintain the accuracy of their information.

Right to Access
- Users have the right to request and obtain confirmation on whether their personal data is being processed by the App.
- Upon request, Users may receive a copy of the personal data maintained by the App, subject to applicable legal or operational limitations.
- Clients may request access to their CPR Data and corrections if inaccuracies are identified.
Right to Correction
- Users have the right to request corrections or updates to their personal data if it is inaccurate, incomplete, or outdated.
- Requests for corrections must be specific and accompanied by sufficient information to verify the accuracy of the revised data.
Procedure for Access and Correction
- Users may submit requests for access or correction via the contact details provided in the Company Information section.
- Requests will be processed promptly, typically within 30 days, unless prohibited by legal or operational constraints.
- Identification may be required to ensure the requestor is the rightful owner of the data.
Limitations
- Access and correction requests may be denied if:
  - The request conflicts with legal obligations or regulatory requirements.
  - Providing access or corrections would compromise the rights and freedoms of other individuals.
- Certain operational data, such as anonymized analytics, cannot be linked to specific Users and is therefore not subject to these rights.
Fees for Requests
- The App reserves the right to charge a reasonable fee for repetitive, excessive, or unfounded access requests, as permitted by law.
Data Updates by Users
- Where applicable, Users may directly update certain personal data, such as contact information, through their account settings in the App.

By using the App, Users acknowledge and agree to their rights of access and correction as outlined in this Policy. For further assistance, refer to the contact information provided in the Company Information section.

Data Deletion

The App provides Users the right to request the deletion of their personal data in accordance with Bahrain’s Personal Data Protection Law (Law No. 30 of 2018). This right is subject to legal and contractual obligations that may require the retention of certain data.

Right to Request Data Deletion
- Users have the right to request the deletion of their personal data stored by the App.
- Requests may be submitted if the data is no longer necessary for the purposes for which it was collected or processed, or if the User withdraws consent for its use.
- Clients may request deletion of their CPR Data once services are concluded unless retention is required for legal or regulatory purposes.
Procedure for Requesting Deletion
- Users must submit a written request for data deletion through the contact details provided in the Company Information section.
- The request should include sufficient details to identify the User and the specific data to be deleted.
- The App will acknowledge the request and initiate the deletion process within 30 days, unless exceptions apply.
Legal and Contractual Obligations
- The App may retain certain data to comply with legal or regulatory requirements, such as:
  - Anti-money laundering (AML) and anti-drug regulations.
  - Taxation, audit, and accounting obligations.
  - Dispute resolution or enforcement of legal claims.
- Data required for fulfilling ongoing contracts or transactions cannot be deleted until those obligations are satisfied.
Data Deletion Scope
- Upon approval of the request, all personal data identified for deletion will be securely erased from the App’s systems and backups.
- Certain data may be anonymized rather than deleted, ensuring it cannot be linked back to the User while retaining its utility for statistical or analytical purposes.
Limitations and Denials
- Data deletion requests may be denied if:
  - Retention is necessary to comply with legal obligations or regulatory requirements.
  - The data is required for the defense of legal claims.
- Users will be informed of the reasons for any denied requests.
User Responsibilities
- Users requesting deletion should ensure that their request does not conflict with any ongoing legal or contractual commitments.

By using the App, Users acknowledge and agree to the procedures and limitations surrounding data deletion. For further assistance or inquiries, refer to the contact details provided in the Company Information section.

Objection to Processing

The App recognizes Users’ rights to object to certain data processing activities in compliance with Bahrain’s Personal Data Protection Law (Law No. 30 of 2018). Users can exercise these rights in specific circumstances, particularly for processing related to direct marketing or other activities that do not have a legal or contractual basis.

Right to Object
- Users have the right to object to the processing of their personal data when:
  - The processing is based on the App’s legitimate interests.
  - The processing involves direct marketing activities.
  - The processing is for statistical or research purposes that do not require the User’s explicit consent.
Direct Marketing
- Users can object to the use of their data for direct marketing purposes at any time.
- Upon objection, the App will immediately cease processing the User’s data for marketing activities and update its records to reflect the User’s preference.
Procedure for Submitting an Objection
- Users may submit their objection via the contact details provided in the Company Information section.
- The objection must specify the type of processing the User wishes to oppose and the reasons for the objection, where applicable.
Response to Objections
- The App will review the objection and respond within 30 days
- If the objection is valid, the App will cease the specified processing activities unless a legal or regulatory obligation requires continuation.
Limitations to Objection Rights
- Objections may not be upheld if the processing:
  - Is necessary to comply with a legal obligation.
  - Is required for the performance of a contract with the User.
  - Serves overriding legitimate interests of the App or third parties, provided these interests do not infringe upon the User’s rights and freedoms.
Data Security During Objection Processing
- While the objection is under review, the App will ensure that the data in question is not further processed unless legally justified.
User Responsibilities
- Users are encouraged to specify their objections clearly and provide supporting information when applicable to facilitate prompt resolution.

By using the App, Users acknowledge their right to object to certain data processing activities and agree to the procedures and limitations outlined above. For further assistance, refer to the contact details provided in the Company Information section.

9. Cookies and Tracking Technologies

Use of Cookies

The App utilizes cookies and similar technologies to enhance functionality, improve User experience, and analyze usage patterns. This section outlines the purpose and scope of cookie usage within the App and informs Users of their rights regarding cookie management.

What Are Cookies?
- Cookies are small text files stored on a User’s device when accessing the App. They are used to remember preferences, track activities, and enable specific features.
- Similar technologies, such as web beacons, tracking pixels, or local storage, may also be employed to achieve similar purposes.
Types of Cookies Used
- Essential Cookies: Required for the App to function properly, such as enabling secure logins and facilitating navigation.
- Performance Cookies: Collect anonymized data about how Users interact with the App to help improve functionality and User experience.
- Functional Cookies: Remember User preferences, such as language settings or saved searches, to enhance convenience.
- Advertising Cookies: Track User behavior to deliver personalized advertisements and promotions within the App.
Purpose of Using Cookies
- To provide a seamless and personalized experience for Users.
- To analyze performance and usage data for continuous improvement of the App.
- To support targeted marketing efforts and enhance the relevance of displayed content.
Consent and Management
- Upon first accessing the App, Users will be informed about the use of cookies through a banner or notification.
- Users may manage or disable cookies via their device settings or through the App’s cookie preferences panel. However, disabling cookies may limit certain functionalities of the App.
Third-Party Cookies
- The App may include cookies from third-party service providers, such as analytics or advertising platforms. These providers must comply with applicable data protection laws and standards.
Retention of Cookies
- Cookies are stored for varying durations depending on their type:
  - Session Cookies: Deleted when the App is closed.
  - Persistent Cookies: Remain on the User’s device for a predefined period or until manually deleted.
User Responsibilities
- Users are encouraged to review their cookie preferences regularly and ensure their settings align with their privacy expectations.
Data Security
- Data collected through cookies is processed in compliance with Bahrain’s Personal Data Protection Law (Law No. 30 of 2018) and is safeguarded against unauthorized access or misuse.

By using the App, Users consent to the use of cookies and similar technologies as outlined in this Policy. For further details or assistance in managing cookie preferences, refer to the contact information in the Company Information section.

User Choices

The App provides Users with options to manage their cookie preferences, ensuring they have control over the collection and use of data through cookies and similar technologies. These choices allow Users to tailor their App experience while maintaining privacy.

Cookie Consent
- Upon first accessing the App, Users will be presented with a cookie banner or notification informing them of the use of cookies.
- Users can provide or withdraw consent for specific types of cookies through the cookie management settings provided by the App.
Managing Cookie Preferences
- In-App Settings: The App includes a dedicated cookie preferences panel where Users can:
  - Enable or disable specific categories of cookies (e.g., performance, functional, advertising).
  - View a detailed description of each cookie’s purpose and retention period.
- Browser Settings: Users can manage cookies directly through their browser settings by:
  - Blocking or deleting cookies.
  - Configuring their browser to notify them when cookies are being placed.
- Third-Party Tools: Users may opt out of third-party cookies used for analytics or advertising via external opt-out platforms, such as [e.g., Network Advertising Initiative or Digital Advertising Alliance].
Impact of Cookie Preferences
- Disabling certain cookies, particularly essential or functional cookies, may limit the functionality of the App or affect the User experience.
- Personalized content or recommendations may not be available if advertising or performance cookies are disabled.
Changing Preferences
- Users can update their cookie preferences at any time through the App’s settings or by revisiting the cookie banner, if available.
User Responsibilities
- Users are encouraged to regularly review and update their cookie preferences to align with their privacy expectations.
Transparency and Support
- The App provides detailed information on the types of cookies used, their purposes, and their retention periods within the cookie management interface.
- Users may contact the App via the details provided in the Company Information section for assistance with cookie management.

By using the App, Users acknowledge their ability to manage cookie preferences and understand the impact of their choices on the functionality and personalization of the App.

10. Third-Party Links

External Websites
The App may contain links to third-party websites, platforms, or services that are not operated, controlled, or maintained by the App. This section outlines the limitations of the App’s responsibilities regarding these external websites or services.

Disclaimer of Responsibility
- The App provides links to external websites or services for the convenience of Users.
- The inclusion of a link does not imply endorsement, sponsorship, or approval of the content, products, or services offered on the external website.
- The App is not responsible for the accuracy, reliability, or legality of content on third-party websites.
User Interaction with External Websites
- Users who choose to interact with external websites or services do so at their own risk.
- Any personal data shared with third-party websites is subject to their respective privacy policies and practices, which may differ from those of the App.
Third-Party Policies
- The App strongly encourages Users to review the terms of use, privacy policies, and security practices of any third-party websites or services they access through links provided in the App.
Limitations of Liability
- The App assumes no liability for any loss, damage, or harm arising from interactions with or reliance on external websites or services, including but not limited to:
  - Misuse of personal data.
  - Financial loss from purchases or transactions conducted on external platforms.
  - Exposure to harmful or inappropriate content.
Reporting Issues
- If a linked external website is found to contain malicious or inappropriate content, Users are encouraged to report the issue to the App using the contact details provided in the Company Information section.

By using the App, Users acknowledge that links to external websites or services are provided as a convenience and that the App assumes no responsibility for the content, privacy practices, or activities of these third parties.

Liability

The App provides links to external websites or services for User convenience but assumes no responsibility for their content, privacy practices, or operations. Users are encouraged to exercise caution when interacting with third-party platforms.

Responsibility for External Sites
- The App is not responsible for the accuracy, legality, or appropriateness of the content available on external websites or services linked within the App.
- The App does not control or influence the policies, practices, or actions of third-party platforms.
Privacy Practices
- External websites or services may have their own privacy policies and data handling practices, which may differ from those outlined in this Policy.
- The App is not liable for how external websites collect, store, use, or disclose User data.
User Interaction with External Sites
- Users who interact with external websites or services, including entering personal information or completing transactions, do so at their own risk.
- The App encourages Users to review the privacy policies and terms of use of any external platforms before sharing personal information or engaging in transactions.
Limitations of Liability
- The App disclaims all liability for:
  - Data breaches or misuse of personal information occurring on external websites.
  - Financial loss, fraud, or harm arising from interactions with third-party platforms.
  - Any adverse effects resulting from reliance on content, products, or services provided by external websites.
Notification and Reporting
- The App does not monitor the content or practices of linked external websites but will review reported issues.
- Users can report concerns about linked external websites via the contact information provided in the Company Information section.

By using the App, Users acknowledge and agree that the App is not responsible for the privacy practices, content, or activities of external websites or services accessed through the App.

11. Limitation of Liability

Vendor Conduct

The App serves as a platform facilitating interactions and transactions between Vendors and Clients. Vendors are independently responsible for their conduct and compliance with applicable laws and regulations. The App assumes no liability for Vendor actions, including misuse of Client information.

Vendor Responsibilities
- Vendors must handle Client information, including contact and delivery details, in accordance with Bahrain’s Personal Data Protection Law (Law No. 30 of 2018) and other applicable data protection laws.
- Vendors are required to comply with legal obligations, including but not limited to:
  - Anti-Money Laundering (AML) Laws: Ensuring that no transactions are conducted for illicit purposes.
  - Anti-Drug Regulations: Prohibiting the sale or promotion of controlled substances or illegal items.
- Vendors must accurately describe their products or services and adhere to their stated terms, such as delivery timelines and return policies.
Misuse of Client Information
- Vendors are prohibited from using Client information for purposes beyond fulfilling transactions, such as unauthorized marketing or data sharing.
- Any misuse of Client information by Vendors is their sole responsibility, and they may be subject to penalties under applicable laws.
Limitations of Liability
- The App is not liable for any misuse of Client information by Vendors, including unauthorized disclosure, fraud, or non-compliance with legal requirements.
- Any disputes arising from Vendor conduct must be resolved directly between the Vendor and the affected Client.
Monitoring and Enforcement
- The App may review and investigate reported violations of Vendor obligations but does not guarantee the prevention of misuse or illegal activities.
- Vendors found in violation of these terms may face suspension or termination of their accounts on the App.
Reporting Misconduct
- Clients are encouraged to report any suspected misuse of their information or violations of applicable laws by Vendors. Reports can be submitted through the contact details provided in the Company Information section.

By using the App, Vendors agree to uphold their legal and ethical obligations, and Clients acknowledge that the App is not responsible for the actions or conduct of Vendors.

User Responsibilities

Users of the App, including Vendors, Clients, and General App Users, are expected to act responsibly and in compliance with applicable laws and the terms outlined in this Policy. By using the App, Users agree to the following responsibilities:

Accuracy of Data Provided
- Users must ensure that all information submitted during registration, transactions, or other interactions with the App is accurate, complete, and up to date.
- Providing false, misleading, or incomplete information may result in account suspension, denial of services, or legal consequences.
Compliance with Applicable Laws
- Users must comply with all relevant laws and regulations in their jurisdiction, including but not limited to:
  - Data Protection Laws: Adhering to Bahrain’s Personal Data Protection Law (Law No. 30 of 2018) when handling personal information.
  - Anti-Money Laundering (AML) Laws: Ensuring that transactions are legitimate and free from illicit activities.
  - Anti-Drug Regulations: Refraining from engaging in or promoting the sale of illegal substances.
Account Security
- Users are responsible for safeguarding their account credentials and ensuring unauthorized parties do not access their accounts.
- Any suspected unauthorized access or breaches must be reported to the App immediately.
Use of the App
- Users must use the App only for lawful and intended purposes as outlined in the Terms and Conditions.
- Users are prohibited from engaging in activities that disrupt the App’s functionality or violate its policies, such as:
  - Uploading prohibited or illegal content.
  - Exploiting vulnerabilities or attempting unauthorized access.
Interactions with Other Users
- Users must engage respectfully and responsibly with other Users, including Vendors and Clients, through communication channels provided by the App.
- Users are solely responsible for their conduct in resolving disputes or fulfilling obligations arising from transactions.
Reporting Obligations
- Users are encouraged to report any violations of this Policy, suspicious activities, or misuse of the App to the contact information provided in the Company Information section.

By using the App, Users accept these responsibilities and agree to act in compliance with the applicable laws and this Policy. Failure to adhere to these responsibilities may result in the suspension or termination of access to the App and, where applicable, legal action.

12. Compliance with Bahraini Laws

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Kingdom of Bahrain. All matters arising from or related to this Policy, including its interpretation, enforcement, or disputes, shall be subject to the exclusive jurisdiction of the courts of Bahrain.

Applicable Legislation
- The Policy adheres to all relevant laws and regulations of Bahrain, including but not limited to:
  - Personal Data Protection Law (Law No. 30 of 2018)
  - Combating Money Laundering and Terrorism Financing Law (Law No. 4 of 2001)
  - Electronic Transactions Law (Law No. 54 of 2018)
  - Consumer Protection Laws
Jurisdiction and Dispute Resolution
- Any disputes arising from the use of the App or this Privacy Policy shall be resolved exclusively under Bahraini law.
- Users agree to submit to the jurisdiction of the courts of Bahrain for the resolution of any disputes.
International Use
- Users accessing the App from outside Bahrain are responsible for ensuring compliance with local laws in their jurisdiction. However, this Privacy Policy and its terms remain governed by Bahraini law.

By using the App, Users acknowledge and agree that this Privacy Policy is governed by the laws of the Kingdom of Bahrain and that any legal matters will be handled in accordance with these laws.

Regulatory Compliance

The App is committed to maintaining full compliance with all applicable data protection and electronic transaction regulations in the Kingdom of Bahrain. This commitment ensures that all data collection, processing, and usage practices are conducted lawfully and ethically, protecting the rights and privacy of Users.

Key Regulations
- Personal Data Protection Law (Law No. 30 of 2018): Governs the lawful collection, processing, storage, and sharing of personal data within Bahrain.
- Electronic Transactions Law (Law No. 54 of 2018): Regulates the validity, security, and integrity of electronic transactions conducted through the App.
Data Protection Practices
- Personal data is handled in accordance with the principles of transparency, accountability, and security.
- Users are informed of their rights regarding data access, correction, deletion, and objection to processing, as outlined in this Policy.
Commitment to Privacy
- The App adheres to strict data protection standards, ensuring that personal data is processed only for legitimate purposes and with appropriate safeguards.
- Any data breaches or incidents are managed and reported as required under Bahraini law.
Electronic Transaction Security
- All electronic transactions conducted through the App are protected by encryption, authentication, and other security measures to ensure confidentiality and integrity.
- The App complies with the legal requirements for the use of electronic signatures, records, and communications.
Ongoing Compliance
- The App regularly reviews and updates its policies and procedures to ensure alignment with the latest regulatory requirements.
- Employees and partners are trained on relevant legal obligations to uphold compliance across all operations.
User Rights and Support
- Users are encouraged to exercise their rights under Bahraini law, including data access and correction requests, as detailed in this Policy.
- For any concerns or questions about regulatory compliance, Users may contact the App through the details provided in the Company Information section.

By using the App, Users acknowledge and accept the App’s commitment to regulatory compliance under Bahrain’s laws and regulations. This ensures a secure and trustworthy platform for all Users.

13. Delivery Policy

For Products:

1. Delivery Scope and Services:

The App facilitates deliveries between Vendors and Clients. Vendors are responsible for shipping products directly to Clients unless specified otherwise.
Delivery terms, including timeframes and costs, are determined by Vendors and displayed during checkout.

2. Delivery Timelines:

Standard Delivery: Vendors are required to ship orders within 3–7 business days unless stated otherwise while negotiating.
Express Delivery: Available for select Vendors and products, delivered within 1–3 business days if offered by Vendors directly to customer.
Custom Delivery Schedules: Certain products may have extended processing times. These will be specified in product listings.

3. Shipping Fees:

Shipping costs vary based on the product type, weight, delivery location, and shipping method chosen.
Delivery charges are displayed during checkout before payment confirmation.
Promotions offering free shipping may apply based on order value or Vendor-specific terms.

4. Delivery Confirmation:

Users will receive an order confirmation email immediately after placing an order.
Tracking details, if available, will be shared once the Vendor ships the product.
Users must ensure their delivery address is accurate to avoid delays or failed deliveries.

5. Failed Deliveries:

If a delivery attempt fails due to incorrect information provided by the Client, re-delivery costs may apply.
Orders returned to the Vendor due to failed delivery attempts will be processed for refunds after deducting shipping and handling fees.

6. Vendor Responsibilities:

Vendors must ensure products are securely packaged and labeled.
Vendors are liable for delays caused by their failure to dispatch orders within specified timelines.
Vendors must provide tracking details when available and respond promptly to Client inquiries.

7. Customer Responsibilities:

Clients must ensure their delivery information is correct and available for receipt during delivery hours.
Clients are responsible for inspecting packages upon delivery and reporting any damage or discrepancies within 24 hours.

For services:

1. Scope of Services:
This policy applies to all services offered through the App, including but not limited to:

Consultation services; All types.
Home or on-site services (e.g., repairs, maintenance, and installation).
Digital services such as downloadable reports, guides, or online consultations.
Subscription-based services.

2. Service Fulfillment:
2.1. For In-Person Services:

Service providers are required to confirm appointments and provide services at the agreed time and location directly between Vendors and customers upon negotiation.
Clients must be available at the scheduled time; failure to do so may result in cancellation fees.

2.2. For Digital or Remote Services:

Delivery of reports, consultations, or digital products will occur within the specified timeline (e.g., 24–72 hours) from the time of purchase.
Digital services are delivered via email, in-app notifications, or file downloads.

2.3. For Subscription Services:

Services will commence as per the start date specified during purchase and will continue based on the subscription terms selected by the Client.
Renewal or cancellation terms will be outlined in the subscription agreement.

3. Service Delivery Timelines:

Vendors or service providers are expected to deliver services within the stated timelines mentioned in the listing or as agreed in between.
Any delays must be communicated promptly, and Clients have the option to cancel services if delays exceed 48 hours without an update.

4. Cancellation and Rescheduling:
By Clients:

Clients may cancel or reschedule services up to 24 hours before the scheduled appointment without penalty.
Cancellations within 24 hours may incur a fee of 10–20% of the service price or as determined by the service provider

By Service Providers:

Service providers may only cancel in emergencies and must reschedule the appointment within 48 hours to avoid penalties.
Failure to provide services within the agreed timeframe may result in refunds or dispute escalation.

5. Failure to Deliver Services:

In cases where a service provider fails to deliver the agreed service, Clients are entitled to a full refund or the option to reschedule.
Disputes can be reported to info@mofawada.com, and the App will investigate and mediate the issue within 7 business days.

6. Quality Assurance:

Service providers must ensure their services meet the quality standards described in their listings.
Clients are encouraged to leave reviews and ratings to help maintain quality control.

7. Client Responsibilities:

Clients must provide accurate information, including addresses, availability, and special requirements, when booking services.
Clients must notify the service provider of any changes to the schedule or service requirements at least 24 hours in advance.

8. Liability Disclaimer:

The App acts only as a facilitator and does not guarantee the quality or outcome of services provided by Vendors.
Any disputes must first be addressed between Clients and Vendors. The App may mediate disputes but is not legally liable for service failures.

14. Refund and Return Policy

1. Refund Eligibility

Users may request a refund under the following conditions:

Damaged or Defective Products: The product delivered is defective, damaged, or does not match the description provided by the Vendor.
Non-Delivery: The product or service was not delivered or completed within the specified timeline.
Cancellation Prior to Shipment: Orders canceled before shipping or processing may be eligible for a full refund.
Service Discrepancies: Services provided did not meet agreed-upon terms or were incomplete.

2. Refund Requests

To request a refund, Users must:

Contact the Vendor directly within 7 days of receiving the product or service.
Provide valid proof of purchase, including order ID, receipt, or screenshots of the order confirmation.
Submit supporting evidence, such as photos of damaged items, incomplete deliveries, or screenshots of Vendor communication.
Refund requests can also be submitted to info@mofawada.com for review and escalation if the Vendor fails to respond within 48 hours.

3. Refund Processing

Refunds will be processed using the original payment method within 10 business days from approval.
Users will be notified via email once the refund is approved and processed.
Refunds for cash-on-delivery (COD) orders may be handled via bank transfer, and Users will be required to provide valid bank details.

4. Non-Refundable Items and Services

Refunds will not be issued in the following cases:

Products marked as non-returnable or final sale by the Vendor.
Digital goods or downloadable products once accessed by the User.
Services already delivered or partially consumed by the User.
Items returned without proper packaging or labels.
Orders canceled after shipment.

5. Vendor Responsibilities

Vendors are required to:

Clearly specify refund and return conditions on their product or service listings.
Respond to refund requests within 48 hours and resolve disputes professionally.
Issue refunds promptly if agreed upon with the Client.

6. Dispute Resolution

Unresolved refund requests may be escalated to the App’s support team by emailing info@mofawada.com.
The App may mediate disputes but is not liable for refunds if Vendors fail to comply.
Users are encouraged to leave reviews regarding refund experiences to ensure Vendor accountability.

15. Changes to the Privacy Policy

Notification of Changes

The App reserves the right to update or modify this Privacy Policy periodically to reflect changes in regulations, operational practices, or services. Users will be notified of any significant updates to ensure transparency and continued compliance with applicable laws.

Policy Updates
- Changes to the Privacy Policy may be made to:
  - Address new legal or regulatory requirements, including updates to Bahrain’s Personal Data Protection Law (Law No. 30 of 2018) or other applicable laws.
  - Reflect modifications to the App’s features, services, or data processing practices.
  - Incorporate advancements in technology or industry best practices.
Notification Methods
- Users will be informed of changes to the Privacy Policy through:
  - Notifications within the App (e.g., banners, alerts, or announcements).
  - Updates posted on the App’s Privacy Policy page, with the date of the latest revision clearly indicated.
- Where required by law or significant changes are made, Users may also receive direct communication, such as emails or messages.
User Acknowledgment
- Continued use of the App following the notification of changes constitutes acceptance of the revised Privacy Policy.
- Users are encouraged to review the Privacy Policy periodically to stay informed of updates.
Effective Date
- Updates to the Privacy Policy will take effect immediately upon publication unless otherwise specified in the notification.
User Rights
- If Users do not agree with the updated Privacy Policy, they may discontinue use of the App or contact support for assistance in managing their account or data.

By using the App, Users acknowledge and agree that the Privacy Policy may be updated from time to time and that they will be notified of changes in accordance with this section. For further details or assistance, refer to the contact information in the Company Information section.

Continued Use

By continuing to use the App after updates or changes to this Privacy Policy have been published, Users acknowledge and agree to the revised terms.

User Acceptance
- Continued use of the App constitutes acceptance of the updated Privacy Policy, including any changes to how personal data is collected, processed, or stored.
- Users who do not agree with the updated terms are encouraged to discontinue using the App and may contact support for assistance in managing their account or data.
Notification of Updates
- Users will be informed of updates to the Privacy Policy as outlined in the Notification of Changes section of this Policy.
User Responsibility
- Users are responsible for reviewing the updated Privacy Policy to remain informed of their rights, responsibilities, and any changes to data handling practices.
- It is recommended that Users periodically check the Privacy Policy page within the App for the latest version.

By using the App after revisions are made to this Privacy Policy, Users affirm their acceptance of the updated terms. For questions or assistance, refer to the contact details provided in the Company Information section.

16. Contact Information

Inquiries and Complaints
Users with questions, concerns, or complaints regarding this Privacy Policy or the App’s data practices are encouraged to reach out using the contact details provided in the Company Information section.

Contact Details
- Users may contact the App’s designated support team through:
  - Email: As provided in the Company Information section.
  - Phone: Refer to the number listed under the Company Information section.
  - Postal Address: Correspondence can be sent to the registered address mentioned in the Company Information section.
Purpose of Contact
- To inquire about the collection, processing, or storage of personal data.
- To report concerns about data privacy, security incidents, or breaches.
- To submit requests for access, correction, or deletion of personal data.
- To file complaints about potential violations of this Privacy Policy or applicable laws.
Response Time
- The App is committed to responding to inquiries and complaints promptly, typically within 30 days, unless a more extended period is required by law or the complexity of the matter.
Escalation of Complaints
- If Users are unsatisfied with the response received, they may escalate their concerns to the relevant regulatory authority in Bahrain, such as the Personal Data Protection Authority (PDPA) or other appropriate bodies.
User Rights
- Users are encouraged to exercise their rights under Bahrain’s Personal Data Protection Law (Law No. 30 of 2018) and other applicable laws when addressing their concerns.

By providing these contact avenues, the App aims to maintain transparency and uphold its commitment to data protection and privacy compliance.